Delivery

NZ nationwide delivery only.

For total purchase under NZD$69, all deliveries have a standard charge of NZD$7, to all destinations in New Zealand. It covers packaging, delivery and insurance.

For one order, total purchase NZD$69 or more, free shipping. If customer return all items, $7 delivery fee will be deducted.

All orders are sent in 1 to 3 working days after the payment is received. Delivery normally received within 5 working days to most New Zealand destinations.

Unfortunately, we currently do not offer Click & Collect.

 

Customer Service

ONLINE RETURNS POLICY

Larosela is committed to providing quality products to our customers. If you are not completely satisfied with our product, please return it to us within 14 days of purchase.

• Proof of purchase must be provided.
• Item/s must be unworn and unwashed.
• All labels, swing tags and care labels must still be attached.
• Items purchased using gift cards eligible for refund only. They cannot be exchanged.
• All returns will be processed within 3 business days of arriving in the Larosela Warehouse.
• Refunds will be issued in the original method of payment and may take 2-3 working days to show in your account.
• Any postage charges are excluded from refunds.
• We currently do not offer in-store return if you purchased online.
• Our Returns policy excludes accessories and gift vouchers, even if lost or stolen.

We recommend using a trackable method of postage, as we do not cover postage costs associated with returning products to our online store unless the item is faulty.

Items purchased online are to be returned to the Larosela Warehouse:

Larosela Returns

11 Earl Richardson Avenue

Manukau City

Auckland 2104